Privacy Policy
Effective date: 8 July 2026 · Last updated: 8 July 2026
GNRA Arcade Inc. ("GNRA Arcade", "we", "us", "our") operates cri-vie.com and related services from 220 Yonge Street, Suite 1802, Toronto, ON M5B 2H1, Canada. This Privacy Policy explains how we collect, use, disclose and safeguard personal information when you visit our website, contact us, subscribe to communications or use our browser demos and social casino applications.
We comply with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws. Where the EU General Data Protection Regulation (GDPR) or UK GDPR applies to our processing, we honour the rights and obligations set out in those frameworks.
1. Data controller
GNRA Arcade Inc.
220 Yonge Street, Suite 1802
Toronto, ON M5B 2H1, Canada
BN 824961730 RC0001
Email: hello@cri-vie.com
Phone: +1 647 812 5403
For GDPR-related enquiries you may contact us at the same address. We do not currently maintain a separate EU representative; if that changes we will update this policy.
2. Personal information we collect
We may collect the following categories of personal information:
- Identity and contact data: name, email address, phone number, company name and job title when you submit forms, chat messages or correspondence.
- Technical data: IP address, browser type, device identifiers, operating system, referral URLs, pages viewed and timestamps collected through server logs and, with consent, analytics cookies.
- Usage data: interactions with our site, demo games, chat widget and newsletter preferences.
- Marketing preferences: whether you opted in to newsletters or promotional communications.
- Payment and billing data: where you purchase physical goods or paid services from us, billing address and transaction references processed by our payment providers (we do not store full card numbers).
We do not knowingly collect personal information from anyone under 18. Our services are intended for adults only.
3. How we collect information
- Directly from you when you complete contact forms, subscribe to updates, use live chat or email us.
- Automatically through cookies, pixels and similar technologies as described in our Cookie Policy.
- From third parties such as analytics providers, payment processors and app store platforms when you install Jackpot Crush via linked storefronts.
4. Purposes and legal bases
We process personal information for the following purposes:
- To respond to enquiries and provide quotes for slot development services (contract performance and legitimate interests).
- To operate, secure and improve our website and demos (legitimate interests; consent for non-essential cookies).
- To send newsletters and marketing where you have opted in (consent; you may withdraw at any time).
- To fulfil orders for physical merchandise and process refunds (contract performance and legal obligations).
- To comply with tax, accounting and regulatory requirements (legal obligation).
- To establish, exercise or defend legal claims (legitimate interests).
Under PIPEDA we identify purposes at or before collection and limit use to those purposes or compatible ones. Under GDPR, where we rely on legitimate interests we balance them against your rights; you may object to certain processing as described below.
5. Cookies and tracking
Essential cookies are required for site functionality. Analytics and marketing cookies are placed only after you consent via our cookie banner when visiting from Canada or other regions where consent is required. See our Cookie Policy for details and control options.
6. Disclosure of personal information
We may share personal information with:
- Service providers who host our website, deliver email, process payments, provide analytics or customer support, under contractual confidentiality and data-protection terms.
- Professional advisers including lawyers and accountants where necessary.
- Authorities when required by law, court order or to protect rights, safety and security.
- Successors in the event of a merger, acquisition or asset sale, subject to this policy.
We do not sell personal information. We may share aggregated or de-identified data that cannot reasonably identify you.
7. International transfers
Our primary systems are located in Canada. Some service providers may process data in the United States or other countries. Where GDPR applies, we implement appropriate safeguards such as Standard Contractual Clauses or rely on adequacy decisions where available. You may request details of transfers affecting you by contacting us.
8. Retention
We retain personal information only as long as necessary for the purposes collected, including legal, accounting and reporting requirements. Enquiry records are typically kept for three years. Marketing consent records are kept until you unsubscribe plus a reasonable audit period. Transaction records may be kept for seven years for tax purposes.
9. Security
We use administrative, technical and physical safeguards appropriate to the sensitivity of the information, including HTTPS encryption, access controls and vendor due diligence. No method of transmission or storage is completely secure; we cannot guarantee absolute security.
10. Your rights
Depending on your location, you may have the right to:
- Access personal information we hold about you.
- Request correction of inaccurate or incomplete data.
- Request deletion, subject to legal exceptions.
- Withdraw consent where processing is consent-based.
- Object to or restrict certain processing under GDPR.
- Data portability for information you provided in structured form.
- Lodge a complaint with the Office of the Privacy Commissioner of Canada, your provincial commissioner, or your local EU/UK supervisory authority.
To exercise rights, email hello@cri-vie.com with sufficient detail to verify your identity. We respond within 30 days where PIPEDA or GDPR timelines apply.
11. Marketing communications
We send promotional emails only with your consent. Every message includes an unsubscribe link. You may also opt out by emailing us. Service-related messages about active projects or orders may still be sent where necessary.
12. Third-party links
Our site links to Google Play, GamCare, GambleAware, social networks and partner sites. Their privacy practices are governed by their own policies. We are not responsible for third-party sites.
13. Changes to this policy
We may update this Privacy Policy from time to time. Material changes will be posted on this page with a revised effective date. Continued use after changes constitutes acceptance where permitted by law.
14. Contact
Privacy questions or requests:
GNRA Arcade Inc.
220 Yonge Street, Suite 1802, Toronto, ON M5B 2H1, Canada
hello@cri-vie.com · +1 647 812 5403
